RETURNS POLICY
Thank you for shopping with Dolcetto Designs!
We want you to be completely satisfied with your purchase, and we understand that sometimes a return or exchange may be necessary.
This Returns Policy outlines the guidelines and procedures for returning or exchanging products purchased through our website. Please read this policy carefully before initiating a return or exchange.
ELIGIBILITY FOR RETURNS AND EXCHANGES
We accept returns and exchanges within 14 days from the date of delivery.
To be eligible for a return or exchange, the product must be in its original condition, unused, undamaged, and in its original packaging, including all accompanying documents and tags. Dolcetto Designs does not issue refunds for change of mind or incorrect purchases. In instances of refusing to pay import duties (international orders only) or failure to collect/abandonment of the delivery no refunds will be issued. See our Shipping Policy for more details.
Earrings, custom-made, engraved, or personalised items may not be eligible for return or exchange unless they are defective or damaged.
INITIATION OF RETURN OF EXCHANGE
To initiate a return or exchange, please contact our customer service team at info@dolcettodesigns.com.au. Provide your order details, reason for return/exchange, and any supporting information or photos, if applicable.
Our customer service team will guide you through the return/exchange process and provide you with a Return Merchandise Authorization (RMA) number and shipping instructions, if applicable.
RETURN SHIPPING
For returns or exchanges due to a defect, damage, or error on our part, we will provide a prepaid shipping label or arrange for the collection of the product at our expense.
For returns or exchanges due to personal reasons or a change of mind, the customer is responsible for the cost of return shipping. We recommend using a trackable and insured shipping method as we are not responsible for any lost or damaged packages during return transit. The customer is also responsible for any incurred shipping costs if the delivery is returned due to refusal to pay import duties and taxes (international orders only).
REFUNDS AND STORE CREDITS
Upon receiving the returned product and verifying its eligibility, we will process the refund or exchange.
For eligible returns, refunds will be issued to the original form of payment within 10 business days after receiving the returned product. Please note that it may take additional time for the refund to reflect in your account depending on your payment provider.
For eligible exchanges, we will ship the exchanged product to you within 10 business days after receiving the returned product.
If a refund is not requested, we may offer a store credit for the value of the returned product, which can be used towards future purchases on our website.
NON-ELIGIBLE RETURNS
Products that do not meet the eligibility criteria stated in Section 1 will not be accepted for return or exchange.
Returns or exchanges requested beyond the specified timeframe may not be accepted unless exceptional circumstances apply.
DAMAGED OR DEFECTIVE PRODUCTS
In the event that you receive a damaged or defective product, please contact our customer service team immediately. Provide details and supporting information, including photos if possible.
We will assess the issue and may request you to return the product or provide additional information for verification.
If the product is confirmed to be defective or damaged due to a manufacturing or shipping error, we will provide a replacement, exchange, or refund, depending on availability and your preference.
Please note that this Returns Policy applies to purchases made through our website only. For purchases made through authorized third-party retailers, please refer to their respective returns policies.
If you have any further questions or need assistance with a return or exchange, please contact our customer service team at info@dolcettodesigns.com.au. We are here to help you and ensure your satisfaction with our products.
Last updated: 20/08/2024
